Contact Us
Got a question about one of the online slots sites we cover, spotted something that needs updating, or just want to flag an issue with a review? This page explains how to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. Whether you're asking about a specific casino's welcome offer, reporting an error in one of our comparisons, or suggesting a slots site we haven't reviewed yet, send it through and a member of the team will get back to you. We aim to reply within a couple of business days, though busier periods can push that out slightly.
When you write in, it helps to include:
- The name of the casino or page your message relates to
- What you noticed or want to ask about, as specifically as possible
- Any screenshots or links if you're reporting an error
What we can help with
Best Online Casinos is an independent comparison site covering online slots and casino sites available to US players. Our team can help with:
- Questions about how our ratings and rankings are put together
- Corrections to bonus terms, wagering requirements or other details that may have changed since publication
- Suggestions for casinos or slot titles we haven't yet reviewed
- General feedback on site content, layout or usability
What we can't help with
We're a review and comparison publisher, not a casino operator, payment processor, or regulator. That means we're not able to:
- Access, close or verify your account at any casino listed on this site
- Process deposits, withdrawals or refunds on a casino's behalf
- Resolve billing disputes, delayed payouts or bonus disagreements — these need to go directly to the casino's own support team, whose contact details are listed on their website
- Provide legal, financial or gambling-addiction counselling
If you're having a dispute with a specific operator, your first step should always be that casino's customer support channel, followed by whichever licensing body oversees them if the issue isn't resolved.
If gambling has stopped being fun
If you're contacting us because gambling is affecting your finances, relationships or wellbeing, please don't wait on an email reply from us. Our Responsible Gambling page lists deposit and time-limit tools, self-exclusion programmes, and national support services that can help right away.
Before you write in about a specific offer
A lot of the questions we get are about welcome bonuses — wagering requirements, expiry dates, maximum cashout limits, and which games count towards playthrough. Terms like these vary by casino and can change without much notice, so always check the offer terms directly on the operator's site before you claim anything. If you think a term we've published is out of date, that's exactly the kind of correction we want to hear about.
Other ways to find what you need
Before reaching out, you might find your answer already covered on the site. Our About Us page explains who we are and how we review casinos, and our Terms and Conditions page covers how the site itself operates, including our approach to affiliate links and commercial relationships.
We read every message that comes in, even if it takes us a little while to reply to all of them. Whether it's a quick correction or a longer question about how a bonus works, we'd rather hear from you than have inaccurate information sitting on the site.